NEW ENGLAND MOTOR FREIGHT USES TECHNOLOGY TO
England Motor Freight (NEMF) is one of the largest regional carriers in the
northeast. With over 900 vehicles on the road every day, they know first hand
how technology can improve efficiency within their organization.
in Elizabeth, New Jersey, NEMF is an LTL (Less Than Truckload) carrier that
provides pickup and delivery services throughout the eastern United States,
Puerto Rico and eastern Canada. NEMF operates 27 terminals and has over 10,000
customers, approximately 65% of which are serviced on a daily basis.
service thousands of customers on a daily basis, NEMF needed a dynamic
dispatching tool that would complement their AS400 legacy system. "Our
customers needed access to real-time information and immediate visibility to
freight movements," stated Ken Ditmars, VP Information Technology, NEMF.
"And we also wanted route visibility, so our dispatchers would have a more
accurate way to determine a driver's location, and be able to add new pickups
during the day."
some LTL carriers prefer to develop their own solutions, NEMF chose to find a
solution that was developed by experts and would meet the needs of their
organization without taxing their IT staff. They turned to UPS Logistics
Technologies and licensed MobileCast, a real-time dispatch and tracking
application that provides the ability to dynamically assign new pickups to a
to implementing MobileCast, drivers would finish their deliveries and then call
the dispatcher to see what pickups would be assigned. Often, drivers would have
waited until something became available and, even then, pickups were not always
dispatched to the most convenient driver.
gives us the ability to plan ahead," remarked James Bellino, Director of
Operations Development. "Our dispatchers can check the route progress and see
when and where to assign pickups. MobileCast has significantly improved our
has realized improved productivity in a number of areas, including:
revenue per driver per hour.
serviceable stops per hour.
overall miles per stop.
Logistics Technologies has worked closely with NEMF to develop industry specific
functionality within MobileCast. Some of the enhancements include the ability to
dynamically change stop sequences while the route is in progress and the ability
to add/remove stops. "This functionality has enabled us to react quickly when
a customer has an immediate request," Bellino said.
Logistics Technologies was able to seamlessly integrate MobileCast into their
existing systems without requiring extensive training. Even driver training for
the Intermec handheld and MobileCast application took less than an hour.
Website also integrated with MobileCast. This allows our customers to check the
status of their freight without picking up the phone," stated Bellino.
ability to have visibility and real-time information on our routes has
revolutionized the way we do business and improved our customer service,"