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NEMF's "Chain of Quality" important goal of exceeding customer expectations everyday. (May 2008)
May 8, 2008, Elizabeth, NJ - NEMF today announced that Pittsburgh terminal joins Harrisburg and Williamsport in passing the new format of Total Quality Process (TQP) Audits and becomes the third terminal to be Diamond Certified in 2008. NEMF is committed to Quality that they maintain through a combination of perfection, doing it right the first time every time, exceeding the customers expectations and through their Six Sigma Methodologies.
SIX SIGMA is a comprehensive and flexible system for achieving, sustaining and maximizing business success. Close understanding of customers needs, disciplined use of facts, data, and statically analysis uniquely drives six Sigma, and diligent attention to managing, and reinventing business processes.
"All of our workers are constantly trained and reminded of the importance of their role in the NEMF "Chain of Quality". They realize our business is highly transactional and that every little step or process must be perfect if we are to exceed customer’s expectations internally and externally. Good enough is not good enough at NEMF. For each link on the chain there are specific performance based criteria against which every employee is measured," stated Brian Nallen, Director of Quality Control, NEMF.
Our Goal is PERFECTION
Our Attitude is – Customer First!
Based in Elizabeth, NJ, family-owned less-than-truckload (LTL) carrier NEMF (www.nemf.com) serves its customers from terminals throughout the Northeast and Midwest, as well as Florida, Puerto Rico and Canada. It is the largest LTL carrier in the Northeast region. NEMF is a member of The Shevell Group of Companies (www.ShevellGroup.com), which also includes Carrier Industries (third-party logistics, dedicated fleet, warehousing), Eastern Freight Ways (asset-based truckload carrier), Apex Logistics (brokerage, nationwide truckload) and NEMF World Transport (non-vessel operating common carrier).
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